DHL editexperience

Editing that fought the workflow.

For DHL’s AI-powered document validation, the Edit screen had drifted from how annotators actually work. I led a redesign after uncovering inconsistencies between stakeholder expectations and real annotator workflows.

Align edit with validation.

By mapping user pain points and aligning the layout with the existing validation interface, we achieved a unified, more intuitive experience — and added high-impact actions like Move to Queue and Change Document Type for smoother annotation management.

Impact.

• 30% faster editing flow, with better task-completion speed and fewer navigation errors.
• High-impact features — Move to Queue and Change Document Type — for smoother annotation.
• Improved UX consistency and reduced cognitive load by harmonising with the main validation screen.